Onsite PBX Support Tech

  • Company: Unified Voip Networks
  • Job Location: Hamburg - Germany
  • Date: June 8, 2017 09:21
  • Employment Type: permanent
  • Experience: medior
  • Job Functions:

    Information Technology

Job summary

Provides on site voice support for large Blue chip responsible for key siteCompletes onsite MACD Hard and Soft changes in conjunction with remote NOC. Manages onsite customer escalations.

Job description

Job Introduction: Provides on site voice support for large Blue chip responsible for key siteCompletes onsite MACD Hard and Soft changes in conjunction with remote NOC. Manages onsite customer escalations.

  • General knowledge of telephony is a must· Diagnose and trouble shoot E-1 circuits, ISDN/PRI.· Troubleshoot and install IP TDM,H.323/SIP telephony issues.·

Enterprise PBX Knowledge Of  one of the following

Nortel CS1000

Avaya CM 5.2

Cisco Call Manager

Provides customer with on-site and remote support and installation of Avaya Communication Manager CS1k managing all software changes at key sites globally. as part of wider support team.

  • Coordinates and manages third part onsite interactions for Carrier escalation.
  • Must be prepared to work overtime at short notice.

The Ideal Candidate: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Be customer service driven.

e cabable of working in a pressure filled enviroment education to diploma or equivalent and a minimum of two years experience with telecommunications systems.

 Should possess a high level of working knowledge in the following specialty areas:: modems, routers, DSU’s, Ethernet, TCP/IP, addressing/routing tables,Voice:

Nortel/ Avaya products Telco Systems g, database management systems, troubleshooting and restoration, 

Programming and system configurations on PBX and voice mail systems, configuration of large and complex PBX systems, advanced PBX featuresMust possess a valid driver’s license.

LANGUAGE SKILLS Ability to read, analyze, and interpret engineering drawings and specifications, common scientific and technical journals, and other documents. Communicates effectively in both oral and written English technical language..

REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to sit; use hand and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The incumbent is occasionally required to stand for long periods of time.

WORK ENVIRONMENT While performing the duties of this job, the incumbent regularly splits time between work in a semi-quiet construction office environment, where there is moderate to occasional great noise levels

Job qualifications

Experience working on Enterprise PBX or LAN environment.

v1.3.1@w1